FAQ

Welcome to the Hallester FAQ page.
Here you’ll find clear answers to the most common questions about our store, orders, shipping, and returns.
If you can’t find what you’re looking for, feel free to reach out to us directly — our team is always ready to help.

1. How can I track my order?

Once your order has been processed and shipped, you will receive a confirmation email with a tracking link. You can also follow your order through the Track Order page on our website.

2. How long does delivery take?

Our estimated delivery times are:

Processing time: 1–2 business days
Transit time: 6–8 business days
Estimated total delivery time: 7–10 business days
For more details, see our Shipping Policy

3. Do you offer free shipping?

Yes. We provide free standard shipping on all orders within the United States. For full details, please check our Shipping Policy

4. Do you ship internationally?

Currently, we only ship within the United Kingdom.

5. Can I cancel my order?

Yes, orders can be canceled within 24 hours of purchase. Please contact us immediately if you wish to cancel.

6. What is your return policy?

We offer a simple and hassle-free return process. Items can be returned within 30 days of delivery. For full instructions, see our Return Policy.

7. How do exchanges work?

If you’d like to exchange a product, please contact our customer support. Detailed instructions are available in our Return Policy

8. When will I receive my refund?

Refunds are issued once the returned item has been received and inspected. In most cases, you’ll see the funds back on your original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy for more details.

9. What happens if my product arrives damaged or defective?

If you receive a faulty or damaged item, we will replace it free of charge. Please contact us within 30 days and follow the return instructions in our Return Policy.

10. Do your products come with a warranty?

Yes. All Hallester products are backed by a 30-day warranty against manufacturing defects. More information can be found in our Return Policy

11. Do you accept wholesale or bulk orders?

Yes, we welcome wholesale and bulk orders. Please reach out to our support team for pricing and details.

12. Do you have a physical store?

No. Hallester operates exclusively online, allowing us to keep our prices fair and our selection wide.

13. How can I reach customer support?

You can contact our team via:

Email: info@hallester.com
Phone: +31 6 87 85 41 13
Contact Form: Click here

Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM (UK local time)
We aim to respond to all inquiries within 24 hours.