Return & Refund Policy

Scope and Intent

This Return and Refund Policy applies to all purchases made through the Hallester website.

For questions about returns and refunds, you can reach our customer service team via:

Our team is available Monday to Friday, 9:00 AM – 5:00 PM (UK local time). We aim to respond to all inquiries within 24 hours.

Customers have the right to cancel their purchase and return items within 30 days of the delivery date, without providing a reason.

Return Notification: To start a return, email us at info@hallester.com with your order number and the reason for the return.
Return Authorization: Once your request is reviewed, we will provide you with instructions and, if applicable, a return label.

Place the item securely in its original packaging, including all labels, tags, and accessories.
Include any required return forms or documents provided by customer service.
Ship the package using the instructions in your return authorization email.

Defective or Incorrect Products: No cost to the customer. Hallester covers all return shipping expenses when items are faulty, damaged during transit, or if you received the wrong product.
Change of Mind: If you return a product for personal reasons (wrong choice, no longer wanted, etc.), you are responsible for the return shipping costs. Original shipping fees are non-refundable.

Change of Mind Returns: Items must be unused, undamaged, and returned in their original packaging within 30 days of delivery.
Defective Goods: Contact us immediately with photos and details. Return costs are fully covered by Hallester, and you will receive either a replacement or a refund.
Damaged Goods: If an item arrives damaged, send photos within 48 hours of receipt. We will assess the situation and cover return shipping if needed.
Incorrect Item Received: Contact us to arrange the return. We will cover shipping and ensure the correct product is sent.
Product Never Arrived: If your order has not been delivered, notify us so we can investigate with the courier. If unresolved, a full refund or replacement will be offered.
Cancellation Before Shipping: Orders can be cancelled before shipment. If already shipped, follow the return procedure after delivery.

Return Reporting: Returns must be reported and shipped within 30 days of notifying customer service.
Refund Processing: Once the item is received and inspected, refunds are processed within 7 business days.
Refund Method: Refunds are always issued to the original payment method used at purchase.

If you would like a different size, color, or product, please contact us. Our team will guide you through a smooth exchange process.

The following items cannot be returned:

Personalized or custom-made products.
Hygiene-sensitive items (such as socks or underwear) unless unopened and unused.

All returns should be sent to:
Meidoornstraat 17
5682 CE Best
North Brabant, The Netherlands

This policy does not affect your statutory rights under applicable consumer law.

Visit our FAQ PAGE or contact our customer service team at info@hallester.com.