Shipping policy

At Hallester, we aim to provide a reliable and transparent shipping process for all our customers. This Shipping Policy explains how we process and deliver your orders.

Shipping Locations

Currently Available: We ship orders to the United Kingdom.
Warehouse Location: All orders are dispatched from our facility in the Netherlands.
Future Expansion: We plan to expand shipping to other countries in the near future.

Order Processing and Delivery Times

Order Cut-Off Time: Orders placed before 17:00 (CET) will be processed the same business day. Orders placed after this time will be processed on the next business day.
Processing Time: 1–2 business days (Monday to Friday).
Transit Time: 6–8 business days depending on the courier and destination.
Estimated Delivery: 7–10 business days in total.

Note: Delivery times are estimates. Customs inspections, seasonal demand, and courier delays may affect actual delivery times.

Shipping Services

We collaborate with trusted international carriers to ensure safe and timely delivery. These include DHL and national postal services depending on the destination.

Shipping Costs

Free Standard Shipping: All orders shipped to the United Kingdom qualify for free shipping.
No Hidden Fees: All shipping costs are clearly displayed at checkout.

Tracking Your Order

Confirmation Email: Once your order is shipped, you will receive an email containing your tracking number.
Track Online: You can track your shipment via the courier’s tracking system or through our Track Order Page
Assistance: For any tracking issues, please contact our Customer Support

Delivery Issues

If you experience problems such as delays, lost packages, or damaged items:

Contact our support team immediately at info@hallester.com
We will investigate the issue with the courier.
Depending on the outcome, we will arrange a replacement product or issue a refund.

Questions?

For additional information, please visit our FAQ Page or get in touch with our support team.