Privacy policy

Last updated: September 14, 2025

This Privacy Policy describes how Hallester (“Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from hallester.com (the “Site”) or otherwise interact with our services (together, the “Services”). In this Privacy Policy, “you” refers to any user of our Services, whether you are a customer, visitor, or other individual whose information we process.

Please read this Privacy Policy carefully.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, or legal and regulatory obligations. If we make changes, we will post the updated policy on this page, update the “Last updated” date, and comply with any additional legal requirements.

Information We Collect

The personal information we collect depends on how you interact with our Site and Services.

Information you provide directly

Contact information: name, address, phone number, email.
Order information: billing address, shipping address, payment confirmation, order details.
Account details: username, password, security credentials.
Customer support information: messages and information you share with us when contacting our support team.

Information collected automatically

When you use our Site, we may automatically collect certain data (“Usage Data”) using cookies, pixels, and similar technologies. This may include:

Device and browser information
IP address and network connection
Information about how you interact with our Site and Services

Information from third parties

We may also collect information about you from third parties, including:

Platform providers such as Shopify, which hosts our store.
Payment processors, which collect and process your payment details (credit/debit card, billing address, etc.).
Analytics and advertising partners, who may use tracking technologies when you interact with our Site, emails, or ads.

How We Use Your Information

We use your personal data for the following purposes:

To provide our Services: processing payments, fulfilling orders, shipping products, facilitating returns/exchanges, managing your account, and sending transactional updates.
Marketing and advertising: sending you promotional emails or displaying targeted ads (with your consent where required by law).
Security and fraud prevention: monitoring and protecting against fraudulent or malicious activities.
Customer support and service improvement: responding to your inquiries and improving the Site and Services.

Cookies

We use cookies and similar technologies to:

Support essential site functionality
Remember preferences and improve user experience
Analyze traffic and interactions
Deliver personalized ads through trusted partners

For details on Shopify’s use of cookies, see Shopify Cookie Policy
You can disable cookies in your browser, but some features may not function properly.

Sharing Your Information

We may share your personal information with trusted third parties, including:

Service providers (IT, hosting, fulfillment, shipping, analytics, customer support)
Payment processors and logistics partners
Business and marketing partners (in compliance with applicable law)
Affiliates within our corporate group
Legal authorities, if required to comply with applicable law or enforce our Terms of Service

We do not sell your personal information.

Data Retention and Security

We keep your personal data only as long as necessary for the purposes outlined above, unless a longer retention period is required by law.

We implement appropriate safeguards to protect your information, but no method of transmission or storage is completely secure. Please do not share sensitive information with us through insecure channels.

Your Rights

Depending on your location, you may have rights under applicable data protection laws, including:

Right to access the personal data we hold about you
Right to correct inaccurate information
Right to request deletion of your data
Right to data portability
Right to restrict or object to certain processing activities
Right to withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details below. We may require verification of your identity before fulfilling your request.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under 16. If you believe a child has provided us with personal data, please contact us and we will remove it.

International Users

Your personal information may be transferred, stored, and processed outside of your country of residence, including in the European Union, where our business is based, and where our service providers operate.

Contact Information

Store Name: Hallester
Address: Meidoornstraat 17, 5682 CE Best, North Brabant, The Netherlands
Email: info@hallester.com
Phone: +31 6 87 85 41 13
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (UK local time)
We aim to respond to all inquiries within 24 hours.